We take it for granted getting on and off the boat, it's like riding a bicycle for us. Any guests are given a tutorial and most first timers get to do it in daylight. On Friday night due to a late start off time we didn't get to das bot until 9 o,clock and it was dark except for the light from the electricity meter at the front of the pontoon.
It all happened very quickly, we had pulled the boat in as the current was pushing it out, a hesitation from our guest and the next thing we knew...a crack against the pontoon, a leg in the water but saved by das captain from going fully overboard.
Fast forward then to the local hospital where two hours post accident our guest couldn't walk....we needed stronger analgesia and a check up to see nothing more sinister had occurred, that we had missed in the check through post accident.
Bar the kindness of the triage nurse that we saw over two hrs in, it was quite the most hideous experience ever.
From check in at reception where there was limited eye contact and we were treated as an inconvenience, lack of privacy at triage where we were in full view of the waiting room, to slouchy shoulders all round from nurses who just didn't care less, it was less than functional.
We then had Junior Doctors writing their notes on bins and "you can't stay here any longer, it's nearly 4hrs". Were they tired or fatigued I don't know but the whole experience there was no engagement or compassion shown to someone who had had a nasty accident and couldn't walk when she arrived in their care. I felt totally ashamed to be a nurse.
The final straw which almost made me cry was the response to a lady in the next trolley who informed the nurse that she had thought about jumping in a front of a car that day having buried her husband on Thursday.....the response no acknowledgement she just walked away. Where is the care or compassion in that?
As for us, with some stronger analgesia and confirmation that nothing was broken we eventually left....relieved to be out of there and made our way back to das bot.
Here is an example of care and compassion, the night bosun helping us find some steps in the boatyard at 4am in the morning to get us back on board.....small things make a big difference.
- Posted using BlogPress from my iPad
It all happened very quickly, we had pulled the boat in as the current was pushing it out, a hesitation from our guest and the next thing we knew...a crack against the pontoon, a leg in the water but saved by das captain from going fully overboard.
Fast forward then to the local hospital where two hours post accident our guest couldn't walk....we needed stronger analgesia and a check up to see nothing more sinister had occurred, that we had missed in the check through post accident.
Bar the kindness of the triage nurse that we saw over two hrs in, it was quite the most hideous experience ever.
From check in at reception where there was limited eye contact and we were treated as an inconvenience, lack of privacy at triage where we were in full view of the waiting room, to slouchy shoulders all round from nurses who just didn't care less, it was less than functional.
We then had Junior Doctors writing their notes on bins and "you can't stay here any longer, it's nearly 4hrs". Were they tired or fatigued I don't know but the whole experience there was no engagement or compassion shown to someone who had had a nasty accident and couldn't walk when she arrived in their care. I felt totally ashamed to be a nurse.
The final straw which almost made me cry was the response to a lady in the next trolley who informed the nurse that she had thought about jumping in a front of a car that day having buried her husband on Thursday.....the response no acknowledgement she just walked away. Where is the care or compassion in that?
As for us, with some stronger analgesia and confirmation that nothing was broken we eventually left....relieved to be out of there and made our way back to das bot.
Here is an example of care and compassion, the night bosun helping us find some steps in the boatyard at 4am in the morning to get us back on board.....small things make a big difference.
- Posted using BlogPress from my iPad
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